System and method for tracking web interactions with real time analytics

A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user'...

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Bibliographic Details
Main Authors Ronen, Yizhar, Etsion, Yohay, Damti, Naama, Haba, Shlomi, Cher, Igor, Marco, Yuval, Smith, Iftach, Portman, Leon, Golan, Yosef, Baruch, Uzi, Liberman Ben-Ami, Hadas, Frenkel, Assaf
Format Patent
LanguageEnglish
Published 10.08.2021
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Summary:A device, system and method is provided for monitoring a user's interactions with Internet-based programs or documents. Content may be extracted from Internet server traffic according to predefined rules. Extracted content may be associated with a user's Internet interaction. The user's Internet interaction may be stored and indexed. The user's Internet interaction may be analyzed to generate a recommendation provided to a contact center agent while the contact center agent is communicating with said user for guiding the user's interaction, for example, in real-time. Traffic other than Internet server traffic may also be used.
Bibliography:Application Number: US201916708769