System and method for automated call distribution

Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call...

Full description

Saved in:
Bibliographic Details
Main Authors Dashe Jeremy A, Jay Jon R, Glissmeyer Nathan Brent, Stone Eric S, Lin Yung-Chun, Macfarlane Kenneth C, Sharpe, Jr. Raymond P
Format Patent
LanguageEnglish
Published 19.09.2017
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
Online AccessGet full text

Cover

More Information
Summary:Aspects of systems and methods for maintaining and operating agent nodes are provided. In some embodiments, calls, contacts, and other work units may be routed to individual customer service agents via a centralized queue based on a variety of factors. Some embodiments may provide market-based call pricing and customer service agent compensation.
Bibliography:Application Number: US201414500554