Prediction interactive vocla response

A method for responding to calls in an Interactive Voice Response system (IVR) of an organization, the method comprising receiving in an IVR a call from a customer of the organization, activating a response in the IVR based at least on former interactions with the organization, and wherein the IVR i...

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Bibliographic Details
Main Authors Erel Omer, Volsky Dmitri, Levy Shay
Format Patent
LanguageEnglish
Published 16.08.2016
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Summary:A method for responding to calls in an Interactive Voice Response system (IVR) of an organization, the method comprising receiving in an IVR a call from a customer of the organization, activating a response in the IVR based at least on former interactions with the organization, and wherein the IVR is a computerized system comprising at least one processor, and an apparatus for performing the same.
Bibliography:Application Number: US201313936227