Method and system for providing dynamic appointment scheduling and tracking

• Main Authors: ARBEL ERAN, JAGANNATHAN SRIDHAR, KENDEROV STOYAN P
• Format: Patent
• Language: English
• Published: 30.09.2014
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

An appointment tracking and dynamic modification system is provided that is associated with an appointment scheduling application. A registered attending client/customer is assigned an appointment with a service provider and appointment data associated with the assigned appointment, including data indicating the location of the appointment and the time of the appointment, is obtained. The physical location and/or status of the registered attending client/customer, and/or service provider, is then monitored to calculate an estimated arrival time, and/or availability, of the registered attending client/customer, and/or service provider, at the appointment time and location. If a determination is made that the registered attending client/customer, and/or service provider, is likely to be delayed, or unavailable, at the scheduled time of the appointment, one or more actions are automatically taken to notify the registered attending client/customer, and/or service provider, and/or to reschedule, or otherwise modify, the scheduled appointment in accordance with appointment modification rules.