Systems and methods for diagnosing and fixing electronic devices

Systems and methods for reducing the cost and time required for diagnosing and fixing electronic devices are provided. A host electronic device may be configured to generate a log of events that it experiences. A help component may access the generated log and analyze the log to detect if the host d...

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Bibliographic Details
Main Authors LAW WING, SAMOILOVA SVETLANA, HODGE ANDREW BART
Format Patent
LanguageEnglish
Published 14.05.2013
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:Systems and methods for reducing the cost and time required for diagnosing and fixing electronic devices are provided. A host electronic device may be configured to generate a log of events that it experiences. A help component may access the generated log and analyze the log to detect if the host device has experienced a problem. Data may then be exchanged between the help component and the host device in order to fix the detected problem.
Bibliography:Application Number: US201113099824