Method and apparatus to associate a modifiable CRM related token to an email

A method and apparatus to associate incoming emails to a customer relationship management (CRM) object is disclosed. The method may include creating a user configurable tracking token that relates an email to a CRM object, attaching the tracking token to an outgoing email, sending the outgoing email...

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Bibliographic Details
Main Authors POUZIN DOMINIC JUSTIN EMILE JOSEPH, CURRY LYLE GORDON, DUFFEK DANIEL NORBERT, HILERIO ISRAEL
Format Patent
LanguageEnglish
Published 05.02.2013
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:A method and apparatus to associate incoming emails to a customer relationship management (CRM) object is disclosed. The method may include creating a user configurable tracking token that relates an email to a CRM object, attaching the tracking token to an outgoing email, sending the outgoing email to recipients, receiving an incoming email, determining whether the incoming email has a tracking token and if the incoming email has a tracking token, associating the incoming email with the matching CRM object.
Bibliography:Application Number: US20040021452