System and method for distributing calls to customer service operators based on automatic determination of operator availability

System and method for distributing calls to customer service operators, particularly home operators. The present invention provides a telecommunications service provider's network with intelligence to monitor the current status and availability of home operators, and to determine the appropriat...

Full description

Saved in:
Bibliographic Details
Main Author GOTTLIEB; LOUIS G
Format Patent
LanguageEnglish
Published 06.07.1999
Edition6
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
Online AccessGet full text

Cover

More Information
Summary:System and method for distributing calls to customer service operators, particularly home operators. The present invention provides a telecommunications service provider's network with intelligence to monitor the current status and availability of home operators, and to determine the appropriate routing of a customer service call. By enabling the network to monitor operator availability status, only a single telephone line to a home operator is required, and notification of availability to answer calls is not required to be performed by the home operator.
Bibliography:Application Number: US19960632197