System and method for collecting and retrieving network problem determination data with a generic collection subsystem reporting to an agent on demand

• Main Authors: TEMOSHENKO; LEO, DEPAOLIS; ELLEN, CHEN; DAVID DE-HUI, MCKENZIE, JR.; WILLIAM FRANK
• Format: Patent
• Language: English
• Published: 28.10.1997
• Edition: 6
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

A new system and method allow one or more Managers in a network to retrieve from an Agent problem determination data relating to the Agent's Components. The system and method of the present invention allow the Manager to use standard mechanisms to retrieve and display the Agent's problem determination data. A generic collection subsystem created by the Agent acts as an interface for the Agent to the Components for collecting and organizing the problem determination data received from the Components. The collection subsystem receives and stores problem determination data from each of the components in tables which are organized based upon the type of problem determination data. Within each table, the data objects may be stored chronologically, for example. The collection subsystem responds to all requests from the Agent for stored problem determination data. The requests may specify particular parameters such as the type of problem and time it occurred.