WAITING ROOM WITH ZERO LATENCY

• Main Authors: BREZNER, Oren, GABAY, Nir, ABERGEL, Shlomit, HASID, Ortal
• Format: Patent
• Language: English
• Published: 18.07.2024
• Subjects: ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDEDFOR ELSEWHERE; CALCULATING; CHECKING-DEVICES; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRIC DIGITAL DATA PROCESSING; ELECTRICITY; GENERATING RANDOM NUMBERS; PHYSICS; REGISTERING OR INDICATING THE WORKING OF MACHINES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TIME OR ATTENDANCE REGISTERS; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION; VOTING OR LOTTERY APPARATUS

A method by one or more computing devices functioning as a ticket master for a website that has a virtual waiting room, wherein the ticket master is communicatively coupled to a plurality of proxies controlling access to the website. When the ticket master is in a relaxed mode (as opposed to a pressure mode), the method includes pre-allocating a number of tickets to the plurality of proxies for a first upcoming time period and setting a queue head for the first upcoming time period to a ticket number of a last ticket created, wherein the number of tickets that are pre-allocated for the first upcoming time period is greater than a target number of users allowed to enter the website during the first upcoming time period but less than a predefined maximum sudden spike number.