INTELLIGENTLY SELECTING MODELS FOR RESOLVING PENDING DEBIT TRANSACTION DISPUTES ACROSS COMPUTER NETWORKS

• Main Authors: Bien, Hugh, Maniulit, Anthea, Vinson, Marcus, MacIver, Andrew, Mallya, Devadas, Pellicoro, Luca, Eng, Sally, Oliveira, Deivide, Soman, Siddhi, Paulson, Catherine, Hem, Halfdan, Chien, Jacqueline, Baxter, Sarah Lin, Holinaty, Steven, Qattom, Yara, Akomea-Agyin, Clem, Lo, Kuan-Wan (Martin), Wang, Austin, Marshall, Chris
• Format: Patent
• Language: English
• Published: 11.07.2024
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

This disclosure describes a pending debit dispute resolution system that, as part of an inter-network facilitation system, can intelligently select models for resolving debit transaction disputes across computer networks while providing user interfaces and options for client devices to initiate debit transaction disputes when a debit transaction is in a pending state. For example, the pending debit dispute resolution system can receive and identify reported issue communications about debit transactions from client devices while debit transactions are pending. The pending debit dispute resolution system can identify issue classifications and monitor settlement computer networks to identify status change classifications corresponding to the debit transactions. Based on the issue classifications and the status change classifications, the pending debit reported issue resolution system can select a dispute filing model/approach for resolving the reported issue communication.