DISAMBIGUATION OF MULTIPLE CALLERS USING A SHARED COMMUNICATION SOURCE

• Main Authors: Krishnamurthy, Amruthavarshini Hiriyur, Ramamoorthy, Divya, Frommelt, Brian J
• Format: Patent
• Language: English
• Published: 16.05.2024
• Subjects: ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; TELEPHONIC COMMUNICATION

Systems and methods for automated caller profile generation and identification. One example method includes receiving, from a service answering point, a service call from a caller. The method includes determining, with an electronic processor, based on a content of the service call, a call character...