DISAMBIGUATION OF MULTIPLE CALLERS USING A SHARED COMMUNICATION SOURCE

Systems and methods for automated caller profile generation and identification. One example method includes receiving, from a service answering point, a service call from a caller. The method includes determining, with an electronic processor, based on a content of the service call, a call character...

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Bibliographic Details
Main Authors Krishnamurthy, Amruthavarshini Hiriyur, Ramamoorthy, Divya, Frommelt, Brian J
Format Patent
LanguageEnglish
Published 16.05.2024
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Summary:Systems and methods for automated caller profile generation and identification. One example method includes receiving, from a service answering point, a service call from a caller. The method includes determining, with an electronic processor, based on a content of the service call, a call characteristic. The method includes generate a preliminary caller profile based on the call characteristic. The method includes comparing the preliminary caller profile to each of a plurality of existing caller profiles retrieved from a database storing caller profile data for a plurality of callers to generate, for each of the plurality of existing caller profiles, an association score based on the comparison. The method includes presenting data about the caller from the existing caller profile on a call-taking terminal of the service answering point assigned to the service call when the association score for one of the plurality of existing caller profiles exceeds an association threshold.
Bibliography:Application Number: US202218056049