DEVICE, SYSTEM, AND METHOD FOR AUTOMATICALLY REPLYING TO TEXT MESSAGES

• Main Authors: DURAIMANICKAM, Tejeash, PHUA, Jin Hoe, SIAU, Carmen Jia Yi
• Format: Patent
• Language: English
• Published: 02.05.2024
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; WIRELESS COMMUNICATIONS NETWORKS

Device, system and method for automatically replying to public-safety or enterprise-safety text messages is provided. A device receives, from a communication device, a text message indicative of: a given public-safety or enterprise-safety incident type; data documenting the given public-safety or enterprise-safety incident type; and a requested public-safety or enterprise-safety action associated with the given public-safety or enterprise-safety incident type. The device determines an implementable public-safety or enterprise-safety action for the given public-safety or enterprise-safety incident type based on the data. In response to determining, at the device, a difference between the requested public-safety or enterprise-safety action and the implementable public-safety or enterprise-safety action, the device: generates a reply text message identifying one or more of the implementable public-safety or enterprise-safety action and the difference; and transmits, to the communication device, the reply text message.