AUTOMATICALLY LOCATING RESPONSES TO PREVIOUSLY ASKED QUESTIONS IN A LIVE CHAT TRANSCRIPT USING ARTIFICIAL INTELLIGENCE (AI)

Method, computer program product, and computer system are provided. A model is trained, in real-time to identify likely duplicate questions. A level of duplication is identified between a question and a previously asked question in a meeting transcript. An asker is pointed to where in the meeting tr...

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Bibliographic Details
Main Authors Narayanam, Krishnasuri, XIE, ZHENG, Mane, Avinash Tukaram, Jain, Sanket, PATRA, JOY, Behera, Ratnakar
Format Patent
LanguageEnglish
Published 14.03.2024
Subjects
ACOUSTICS
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
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Summary:Method, computer program product, and computer system are provided. A model is trained, in real-time to identify likely duplicate questions. A level of duplication is identified between a question and a previously asked question in a meeting transcript. An asker is pointed to where in the meeting transcript the question was the previously asked. All duplicate questions are arranged in a single point question by topic. A new meeting transcript is generated and displayed to attendees, including each individual question and each single point question.
Bibliography:Application Number: US202217931911