Remote Consulting Service Apparatus and Method, and Remote Consulting Service System Comprising Same

• Main Authors: SO, Chang Young, SEO, Myong Won, LEE, Joo Yong
• Format: Patent
• Language: English
• Published: 29.02.2024
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRIC DIGITAL DATA PROCESSING; ELECTRICITY; IMAGE DATA PROCESSING OR GENERATION, IN GENERAL; PHYSICS; PICTORIAL COMMUNICATION, e.g. TELEVISION; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A remote consulting service apparatus may include: a first image collection unit configured to capture a first image displayed on a screen of a customer terminal; a first display unit on which the first image collected from the first image collection unit is displayed; and a control unit configured to perform control such that information input from a consultant is displayed on the first image displayed on the first display unit. The remote consulting service apparatus may further include a second image collection unit configured to capture a face image of the customer.