PLAYBACK OF USER WEBSITE INTERACTIONS RELATED TO USER FEEDBACK

• Main Authors: Magriço, Pedro, Cassia, Chiara Felice Sant, Gagnepain, Samuel, Shadik, Ntale, Causon, Luke, Zakrevskis, Arturas, O'Keeffe, Rory, Terpilowska, Weronika, Alegria, Julio
• Format: Patent
• Language: English
• Published: 28.12.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS

Method for providing playback of user website interactions related to feedback starts with processor receiving, from client device, user activity data associated with interactions by user with a website displayed on client device during session and receiving feedback data from client device. Processor causes feedback list user interface to be displayed on display device that includes feedback entry comprising the feedback data associated with website and session. Processor causes feedback entry detail user interface to be displayed on display device that includes including information on session, feedback data, and playback selectable item. In response to receiving selection of playback selectable item, causing playback user interface to be displayed on display device that includes visualization of interactions by user with website that cause user to provide feedback data. Playback user interface comprises recording timeline that includes feedback marker indicating time in visualization that user provides feedback data. Other embodiments described herein.