SYSTEMS AND METHODS FOR CONTINUING INTERACTIONS ACROSS MODALITIES AND TECHNOLOGIES
Systems and methods for continuing interactions across modalities and technologies are disclosed. A method may include: a computer program executed by a backend electronic device receiving, from an in-person digital assistant, identifying information for a customer that is interacting with the in-pe...
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Main Authors | , , , , |
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Format | Patent |
Language | English |
Published |
14.12.2023
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Subjects | |
Online Access | Get full text |
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Summary: | Systems and methods for continuing interactions across modalities and technologies are disclosed. A method may include: a computer program executed by a backend electronic device receiving, from an in-person digital assistant, identifying information for a customer that is interacting with the in-person digital assistant on a first electronic device; identifying the customer using the identifying information received from the in-person digital assistant; receiving a state of the interaction for the interaction from the in-person digital assistant device and saving the state of the interaction; receiving, from a metaverse digital assistant executed by a second electronic device, the identifying information; identifying the customer using the identifying information; retrieving the saved state of the interaction; and communicating the saved state of the interaction to the metaverse digital assistant. The second electronic device may continue the interaction with the customer using the saved state of interaction. |
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Bibliography: | Application Number: US202318334704 |