CALL SUBJECT DETERMINATION SYSTEM, CALL SUBJECT DETERMINATION METHOD, AND INFORMATION STORAGE MEDIUM

Provided is a call subject determination system including at least one processor configured to: predict, for each of a plurality of call candidates, a return call probability, which is a probability of the call candidate returning a phone call instead of answering the phone call; acquire a call take...

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Bibliographic Details
Main Author TOMODA, Kyosuke
Format Patent
LanguageEnglish
Published 26.10.2023
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Summary:Provided is a call subject determination system including at least one processor configured to: predict, for each of a plurality of call candidates, a return call probability, which is a probability of the call candidate returning a phone call instead of answering the phone call; acquire a call taker constraint, which is a constraint in terms of capacity of a call taker who takes the returned phone call; and determine, from the plurality of call candidates, a plurality of call subjects to whom phone calls are to be made so that the call taker constraint is satisfied, based on the return call probability of the each of the plurality of call candidates.
Bibliography:Application Number: US202318137444