ACTION RECOMMENDATIONS FOR OPERATIONAL ISSUES

An information technology (IT) component associated with a first alert having an alert type is identified. A first list of recommended actions associated with the IT component is output. The first list includes a recommended action. A first user input of a user-selected action is received. An alert-...

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Bibliographic Details
Main Authors Goswami, Sanghamitra, Grabovitch-Zuyev, Irena, Venkataraman, Vijay Shankar
Format Patent
LanguageEnglish
Published 05.10.2023
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Summary:An information technology (IT) component associated with a first alert having an alert type is identified. A first list of recommended actions associated with the IT component is output. The first list includes a recommended action. A first user input of a user-selected action is received. An alert-to-component likelihood between the IT component and the alert type is decreased based on a determination that the first list does not include the user-selected action. The IT component is identified as being associated with a second alert based on the alert-to-component likelihood exceeding an alert-to-component likelihood threshold. A second list of recommended actions associated with the IT component is output. The second list does not include the recommended action and includes the user-selected action. A second user input of the user-selected action is received. A request to execute the user-selected action is transmitted.
Bibliography:Application Number: US202217697078