SYSTEMS AND METHODS OF PROVIDING AUTOMATED RESOLUTIONS

Systems and methods of solving inquiries in an automated manner are disclosed. In some embodiments, a method, includes converting auditory data into textual data, wherein the auditory data is of a voice with speech related to an inquiry. Additionally, a target automated resolution is selected for th...

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Bibliographic Details
Main Authors TAKAMATSU, Rina, SISWANTO, Dewa, MATSUMOTO, Rinka
Format Patent
LanguageEnglish
Published 25.05.2023
Subjects
ACOUSTICS
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
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Summary:Systems and methods of solving inquiries in an automated manner are disclosed. In some embodiments, a method, includes converting auditory data into textual data, wherein the auditory data is of a voice with speech related to an inquiry. Additionally, a target automated resolution is selected for the inquiry from a plurality of automated resolutions based on the textual data and a resolution data structure of a plurality of resolution data structures. Each of the resolution data structures relates to an automated resolution of the plurality of automated resolutions.
Bibliography:Application Number: US202117456377