SYSTEM, METHOD, OR APPARATUS FOR EFFICIENT OPERATIONS OF CONVERSATIONAL INTERACTIONS

The present disclosure can include a system, method, or platform for automated call management utilizing a switch capable being utilized with signals from a communication device. The switch interfaces with an artificial intelligence engine that provides contextual interactions to the switch. One or...

Full description

Saved in:
Bibliographic Details
Main Authors SPOSATO, James V, PODOLAK, Brian
Format Patent
LanguageEnglish
Published 27.04.2023
Subjects
ACOUSTICS
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
Online AccessGet full text

Cover

More Information
Summary:The present disclosure can include a system, method, or platform for automated call management utilizing a switch capable being utilized with signals from a communication device. The switch interfaces with an artificial intelligence engine that provides contextual interactions to the switch. One or more databases of playback assets may be utilized to send the playback messages to the communications device. Middleware may provide analysis of data coming into the switch along with a call engine for configuring one or more calls made through the switch. Each call can include a call detail record (CDR) which is updateable with information regarding the calls.
Bibliography:Application Number: US202217975264