SYSTEM AND METHOD FOR PROVIDING UNIFIED WORKFLOWS INTEGRATING MULTIPLE COMPUTER NETWORK RESOURCES

• Main Authors: GORDON, Cindy, VAINBERG, Michael, LALLEMENT, Yannick, BLOM, Alexander David, SMITH, Terry, CLOUGHLEY, James L
• Format: Patent
• Language: English
• Published: 09.02.2023
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A computer network implemented system is provided comprising a a workflow designer that is operable to enable the design of one or more workflows that utilize information or functions from one or more (i) business systems, (ii) applications, or (iii) databases; and an application programming interface (API) that is configured to connect to the (i) business systems, (ii) applications or (iii) databases so as to monitor user actions, and based on such user interactions applying one or more workflow overlays that incorporate one or more intelligent features for enhancing functions of the business systems and the applications. A related computer implemented method is also provided. A computer network service is also provided that acquires information relevant to sales processes and processes the information to generate insights for improving sales performance. A sales forecasting utility is provided that applies data analysis operations to information elements relevant to a sales process. Insights may be presented to a sales representative on a real time or near real time basis so as to guide sales related activities.