Remote Customer Assistance Using a Secondary Device Screen

Assistance is provided to a user of an electronic computing device. A request for assistance is received from a primary electronic computing device of a customer. An item for which the assistance is requested is identified. A secondary electronic computing device is identified that is associated wit...

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Bibliographic Details
Main Author Eidam, Kourtney
Format Patent
LanguageEnglish
Published 31.03.2022
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:Assistance is provided to a user of an electronic computing device. A request for assistance is received from a primary electronic computing device of a customer. An item for which the assistance is requested is identified. A secondary electronic computing device is identified that is associated with the customer of the primary electronic computing device. A version of the item is sent to the secondary electronic computing device. Interaction with the item is allowed on the secondary electronic computing device.
Bibliography:Application Number: US201615390116