SYSTEMS AND METHODS FOR TRANSFERRING MESSAGING TO AUTOMATION
The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are pro...
Saved in:
Main Authors | , , , |
---|---|
Format | Patent |
Language | English |
Published |
28.10.2021
|
Subjects | |
Online Access | Get full text |
Cover
Loading…
Summary: | The present disclosure relates generally to facilitating routing of communications. More specifically, techniques are provided to dynamically transfer messaging between a network device and a terminal device to a type of bot based on intents identified from the messaging. Further, techniques are provided to track performance of the selected type of bot during automation. |
---|---|
Bibliography: | Application Number: US202117352020 |