SYSTEMS AND METHODS FOR QUALITY CONTROL OF WORKER BEHAVIOR USING A NON-LINEAR FAULT SCORING SCHEME

• Main Authors: Lee, Hyung, Lee, Sangseok, Nam, Dukwon, Lee, Yonghee, Jo, Yeonjung, Kim, Yeongsoo, Lee, Yulhee, Lee, Kyoungwook, Bae, Hoyeon, Sung, Jaebong, Jang, Moonjung, Oh, Seungjin
• Format: Patent
• Language: English
• Published: 23.09.2021
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

Systems and methods for quality control of worker behavior are disclosed. The systems and methods may be configured for: receiving a data set associating a plurality of violations with a plurality of delivery sites, wherein each violation in the plurality of violations is associated with a delivery site and the violations are organized into one or more violation categories; filtering the data set to obtain a subset of violations reflective of a current worker behavior; for each violation category, identifying a first violation from the filtered data set associated with the violation category, the first violation being associated with a highest penalty; determining a rating based on the first violation identified for each violation category; and transmitting the rating to a remote device associated with a delivery worker responsible for the violations.