SYSTEMS AND METHODS OF INSTANT-MESSAGING BOT FOR ROBOTIC PROCESS AUTOMATION AND ROBOTIC TEXTUAL-CONTENT EXTRACTION FROM IMAGES

• Main Authors: Fuh, Chiou-Shann, Hsiung, Hui, Sheng, Richard Li-Cheng, Tseng, Ping-Yuan
• Format: Patent
• Language: English
• Published: 13.05.2021
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; PHYSICS; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

Systems and methods of instant-messaging bot for robotic process automation (RPA) and robotic textual-content extraction from digital images include a chatbot application, a software RPA manager, and an instant-messaging (IM) platform, all built for an enterprise. The enterprise IM platform is connected to one or more public IM platforms over the Internet. The RPA manager contains multiple modules of enterprise workflows and receives instructions from the enterprise chatbot for executing individual workflows. The system allows enterprise users connected to the enterprise IM platform, and external users connected to the public IM platforms, to use instant messaging to initiate enterprise workflows that are automated with the help of the enterprise chatbot and delivered via instant messaging. Furthermore, textual-content extraction from digital images is incorporated in the RPA manager as an enterprise workflow, and provides improved convolutional neural network (CNN) methods for textual-content extraction.