SERVICE ISSUE PRIORITISATION BASED ON IMPACT USING SOFTWARE TELEMETRY

A system is provided herein that can correlate service issues with system telemetry associated with the software session associated with those service issues. Using a statistical approach, the system can evaluate data across numerous software sessions to rank the importance of the reported service i...

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Bibliographic Details
Main Authors CHO, Ju Hee, CUTLER, Ross, FANG, Joyce, ELLIS, Martin
Format Patent
LanguageEnglish
Published 25.03.2021
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Summary:A system is provided herein that can correlate service issues with system telemetry associated with the software session associated with those service issues. Using a statistical approach, the system can evaluate data across numerous software sessions to rank the importance of the reported service issues. To accomplish the ranking, the system can parse the reports of service issues on a periodic basis, can extract telemetry identifiers (IDs) from the logs, can query the telemetry, may compute the relative importance of detected issues (in the context of calls going on for that day), and then can report this impact back to the service issue database.
Bibliography:Application Number: US201916583252