CHATBOT CONTEXT SETTING USING PACKET CAPTURE

In embodiments described herein, a chatbot is provided for engaging in a chatbot session with one or more computing devices. The chatbot session can be for providing technical support to or for a system or device. Data is collected from networking devices such as access points and, in turn, processe...

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Bibliographic Details
Main Author Venkateshwaran, Mahesh
Format Patent
LanguageEnglish
Published 04.02.2021
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Summary:In embodiments described herein, a chatbot is provided for engaging in a chatbot session with one or more computing devices. The chatbot session can be for providing technical support to or for a system or device. Data is collected from networking devices such as access points and, in turn, processed to obtain context data. The context data that is relevant to a chatbot session is provided to the chatbot and, in turn, the chatbot customizes its communications based on the context data.
Bibliography:Application Number: US201916526417