SYSTEM AND METHOD FOR MANAGING RELATED FEEDBACK

A message content management system and method for automatic query generation and execution of related feedback. A reviewer of a message or reporting event can desire access to other reports that are similar in topic or content. The system is configured to automatically determine the terms that are...

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Bibliographic Details
Main Authors GRUBER, Eric J, KIM, Aaron T. H
Format Patent
LanguageEnglish
Published 29.10.2020
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:A message content management system and method for automatic query generation and execution of related feedback. A reviewer of a message or reporting event can desire access to other reports that are similar in topic or content. The system is configured to automatically determine the terms that are most likely to be of relevance in identifying the overall topic of the original message. The system can then generate and execute a query directed to a database based at least in part on these relevant terms. The resulting related messages can be automatically displayed to the reviewer. This system can increase reviewer efficiency with respect to addressing and responding to incoming messages as well as allow the reviewer to more readily monitor software issues and bugs.
Bibliography:Application Number: US201916393869