SYSTEMS AND METHODS FOR DYNAMICALLY EXPANDING NATURAL LANGUAGE PROCESSING AGENT CAPACITY

A system described herein may provide for the adaptation and/or expansion of a natural language processing ("NLP") platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a h...

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Bibliographic Details
Main Authors Mahajan, Trisha, Razzano, Neil Thomas, Soltys, Stephen, Shanmugam, Sankar
Format Patent
LanguageEnglish
Published 04.06.2020
Subjects
ACOUSTICS
MUSICAL INSTRUMENTS
PHYSICS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
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Summary:A system described herein may provide for the adaptation and/or expansion of a natural language processing ("NLP") platform, that supports only a limited quantity of intents, such that the described system may support an unlimited (or nearly unlimited) quantity of intents. For example, a hierarchical structure of agents may be used, where each agent includes multiple intents. A top-level (e.g., master) agent may handle initial user interactions, and may indicate a next-level agent to handle subsequent interactions.
Bibliography:Application Number: US201816209783