DIAGNOSTIC AND RECOVERY SIGNALS FOR DISCONNECTED APPLICATIONS IN HOSTED SERVICE ENVIRONMENT

An assistance service through its local client application or agent at a user's device (or devices) may collect diagnostic related information associated with the user's operating environment (physical and software operation parameters and configurations) and monitor a health of one or mor...

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Bibliographic Details
Main Authors NALLABOTHULA, Kiran, PALLA, Nagaraju, PATIL, Nagaraj
Format Patent
LanguageEnglish
Published 30.01.2020
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Summary:An assistance service through its local client application or agent at a user's device (or devices) may collect diagnostic related information associated with the user's operating environment (physical and software operation parameters and configurations) and monitor a health of one or more applications. Upon detecting an issue or being activated by the user, the local client application or agent may perform diagnostic and/or recovery actions. In some cases, the diagnostic related signals may be sent directly by the application being monitored or diagnosed to its hosting service or the assistance service. Upon detecting a disconnect of the application being monitored or diagnosed, the local client application or agent may determine an alternative server and transmit the diagnostic related signals to the alternative server. An alert indicating the disconnect of the application may also be sent.
Bibliography:Application Number: US201916589961