SYSTEM AND METHOD FOR AUTOMATED VOICE QUALITY TESTING

A system for automated audio quality testing, comprising a plurality of endpoint emulators, call engines, and optionally audio generator devices and head and torso simulator devices, and a method for using such a system for testing of audio quality over a variety of system architectures for optimiza...

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Bibliographic Details
Main Authors Kulkarni, Alok, Willshire, Geoff
Format Patent
LanguageEnglish
Published 14.11.2019
Subjects
ACOUSTICS
DEAF-AID SETS
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKEACOUSTIC ELECTROMECHANICAL TRANSDUCERS
MUSICAL INSTRUMENTS
PHYSICS
PUBLIC ADDRESS SYSTEMS
SPEECH ANALYSIS OR SYNTHESIS
SPEECH OR AUDIO CODING OR DECODING
SPEECH OR VOICE PROCESSING
SPEECH RECOGNITION
TELEPHONIC COMMUNICATION
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Summary:A system for automated audio quality testing, comprising a plurality of endpoint emulators, call engines, and optionally audio generator devices and head and torso simulator devices, and a method for using such a system for testing of audio quality over a variety of system architectures for optimization of contact center operations and improvement of customer experience.
Bibliography:Application Number: US201916351449