SYSTEM AND METHOD FOR AUTOMATED VOICE QUALITY TESTING
A system for automated audio quality testing, comprising a plurality of endpoint emulators, call engines, and optionally audio generator devices and head and torso simulator devices, and a method for using such a system for testing of audio quality over a variety of system architectures for optimiza...
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Main Authors | , |
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Format | Patent |
Language | English |
Published |
14.11.2019
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Subjects | |
Online Access | Get full text |
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Summary: | A system for automated audio quality testing, comprising a plurality of endpoint emulators, call engines, and optionally audio generator devices and head and torso simulator devices, and a method for using such a system for testing of audio quality over a variety of system architectures for optimization of contact center operations and improvement of customer experience. |
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Bibliography: | Application Number: US201916351449 |