COGNITIVE SUMMARIZATION AND RETRIEVAL OF ARCHIVED COMMUNICATIONS

According to one embodiment, a method, computer system, and computer program product for summarizing and retrieving archived chat conversations is provided. The present invention may include grouping chat texts in chat text search results, in response to receiving a query in a chat text application,...

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Bibliographic Details
Main Authors Hoots, Harry L, Gordon, Brett, Cunico, Hernan A, Chamakura, Uma Maheshwar R
Format Patent
LanguageEnglish
Published 07.11.2019
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Summary:According to one embodiment, a method, computer system, and computer program product for summarizing and retrieving archived chat conversations is provided. The present invention may include grouping chat texts in chat text search results, in response to receiving a query in a chat text application, according to logical classifications of the chat texts, wherein the logical classifications are based on a plurality of chat text topics, a plurality of metadata associated with the chat texts, or both.
Bibliography:Application Number: US201815972291