SYSTEMS AND METHODS FOR NATURAL LANGUAGE PROCESSING AND CLASSIFICATION

Systems and methods for natural language processing and classification are provided. In some embodiments, the systems and methods include a communication editor dashboard which receives the message, performs natural language processing to divide the message into component parts. The system displays...

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Bibliographic Details
Main Authors Webb-Purkis, Will, Gainor, Macgregor S, Koepf, Werner, Ginstrom, Ryan, Terry, Alex, Harriger, James, Silverbears, Joseph M, Jonnalagadda, Siddhartha Reddy
Format Patent
LanguageEnglish
Published 27.12.2018
Subjects
CALCULATING
COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:Systems and methods for natural language processing and classification are provided. In some embodiments, the systems and methods include a communication editor dashboard which receives the message, performs natural language processing to divide the message into component parts. The system displays the message in a first pane with each of the component parts overlaid with a different color, and displaying in a second pane the insights, the confidence scores associated with each insight, the sentiment and the actions. In another embodiment, the systems and methods include combining outputs from multiple machine learned AI models into a unified output. In another embodiment, the systems and methods include responding to simple question using natural language processing.
Bibliography:Application Number: US201816019382