COMMUNICATION PATTERN MONITORING AND BEHAVIORAL CUES

Embodiments include method, systems and computer program products for monitoring communication patterns and performing behavioral cues. Aspects include determining a relationship model for a conversation, wherein the relationship model includes one or more speech behavior rules. Aspects also include...

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Bibliographic Details
Main Authors DIAMOND SUSAN L, LI JENNY S, DORGU OIZA V, CHU JEAN, TIO JEREMY, YUAN JING-NA, FANG WILLIAM, HOM PETER B
Format Patent
LanguageEnglish
Published 01.06.2017
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Summary:Embodiments include method, systems and computer program products for monitoring communication patterns and performing behavioral cues. Aspects include determining a relationship model for a conversation, wherein the relationship model includes one or more speech behavior rules. Aspects also include receiving and analyzing an audio of the conversation and based on a determination that one or more of the speech behavior rules are being violated, generating a passive alert to a participant in the conversation that has violated one of the speech behavior rules to prompt a change a behavior of the participant. Based on a determination that the behavior of the participant has not improved in a time period since the passive alert, aspects include performing an active intervention in the conversation.
Bibliography:Application Number: US201514953352