COMMUNICATION MONITORING BASED ON SENTIMENT

Method and system are provided for communication monitoring based on sentiment. The method includes: monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication includes text input by the sender; and analyzing the text of the new communication us...

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Bibliographic Details
Main Authors Johnson Andrew, Xu Fenglian, Baldwin Timothy J, Johnson Peter J
Format Patent
LanguageEnglish
Published 23.02.2017
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Summary:Method and system are provided for communication monitoring based on sentiment. The method includes: monitoring a new communication prior to sending created by a sender to a recipient, wherein the new communication includes text input by the sender; and analyzing the text of the new communication using sentiment analysis and determining a sentiment score on a scale between negative sentiment and positive sentiment. In response to the sentiment score for the text of the new communication being on the negative side of a predefined threshold on the scale, referencing an overall relationship score based on past communications between the sender and the recipient. In response to the overall relationship score being on the negative side of a predefined threshold, holding a transmission of the new communication for further review.
Bibliography:Application Number: US201514828553