Method and Score Management Node For Supporting Service Evaluation

• Main Authors: SAWIN Lisa, NIEMOELLER Joerg
• Format: Patent
• Language: English
• Published: 22.12.2016
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR; TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION

A method and score management node for supporting service evaluation by obtaining a perception score P reflecting a user's experience of a service delivered by means of a telecommunication network. The score management node receives network measurements (v) related to at least one service event when the service is delivered to the user, and filters the received network measurements to obtain a set of network measurements related to a specific technical asset in the network used for delivering the service. The perception score P is then determined for the technical asset based on the obtained set of network measurements. The asset-specific perception score P can be used in evaluation of the service delivered by means of the technical asset.