CONSUMER RETURN OF DEFECTIVE PRODUCTS VIA MOBILE DEVICE PHOTOGRAPH SUBMISSION

• Main Authors: Shepard Margaret Skalko, Ruth Richard Reed, Tuttle Lewis Nichols
• Format: Patent
• Language: English
• Published: 01.12.2016
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC COMMUNICATION TECHNIQUE; ELECTRICITY; PHYSICS; PICTORIAL COMMUNICATION, e.g. TELEVISION; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A refund requesting device can include a camera, an optical character recognition (OCR) module, and a transmitter. The camera can capture a defective product photograph of a defective product and a receipt photograph of a purchase receipt for the defective product. The optical character recognition (OCR) module can optical character recognize the receipt photograph to produce receipt textual data. The transmitter can transmit, to a refund processing server, a refund request message comprising at least one of the defective product photograph and the receipt textual data. The refund processing server can processes the refund request message to add a refund money amount to an account associated with a purchaser of the defective product.