CUSTOMER CONFIGURABLE SUPPORT SYSTEM

• Main Authors: KOLANDAVELU RAGHUPATHY, VANDERZWEEP JEFF, FELKE TIM, BEGUR NAGABHUSHANA RAO
• Format: Patent
• Language: English
• Published: 05.05.2016
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; ELECTRIC DIGITAL DATA PROCESSING; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

A customer configurable support system and methods for controlling the same are provided. The customer configurable support system, for example, may include, but is not limited to, a memory configured to store control data and production data, the production data comprising data used by each of the plurality of customer systems to control the operation of at least one configurable component for each of the plurality of customer systems, and a processor communicatively coupled to the memory, the processor configured to receive work package data, the work package data including a first update to at least one of the control data and the production data stored in the memory, receive a selection of at least a subset of the plurality of customer system to receive the work package data, and transmit the work package data to the selected plurality of customer systems.