Automatic Detection and Resolution of Pain Points within an Enterprise

• Main Authors: FERNANDES CAVALCANTE VICTOR, VARGA SERGIO, LANDIVAR PARAISO MARCOS VINICIUS, STEINBERGER ELIAS GUILHERME
• Format: Patent
• Language: English
• Published: 31.03.2016
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

Methods, systems, and computer program products for automatic detection and resolution of pain points within an enterprise are provided herein. A method includes collecting multiple items of pain point data from multiple individuals across multiple parts of an organization, wherein said pain point data comprise information pertaining to one or more issues negatively impacting operations within the organization; automatically validating the collected pain point data via one or more items of evidence; correlating two or more of the multiple items of pain point data across two or more of the multiple parts of the organization; and automatically outputting, to an individual within the organization, a recommendation for resolving a submitted query related to an item of pain point data based on said correlating.