PROVIDING REASONS FOR CLASSIFICATION PREDICTIONS AND SUGGESTIONS

• Main Authors: GUIVER JOHN, EDELEN JAMES, SUNDELIN TORE, WINN JOHN
• Format: Patent
• Language: English
• Published: 21.05.2015
• Subjects: CALCULATING; COMPUTER SYSTEMS BASED ON SPECIFIC COMPUTATIONAL MODELS; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

Technologies are generally provided for a prediction system to provide reasons corresponding to suggested classifications. The prediction system may predict classifications such as user actions on incoming messages to help users triage email, and may provide one or more reasons for classifications to a user. The prediction system may identify features of the message in order to make predictions about user interactions and to suggest an action to the user, where features may include characteristics of the email message such as sender identity. Presented reasons for a suggested action may convey observed features of the message that significantly contributed to the prediction decision, and were relatively unexpected compared to a typical item for a particular user.