SYSTEM AND METHOD FOR ROBUST CALL CENTER OPERATION USING MULTIPLE DATA CENTERS

A method of providing robust call center operation for an organization, based on a first data center with computerized components that provide service to the call center, including, receiving at a failover manager having a processor and memory, notification from a user to shut down components of the...

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Bibliographic Details
Main Authors MARCO YUVAL, KRIVOSHEY RONI, SHELLY SHARON, GRINBERG ZIV, POLAK MART LINAT, PORTMAN LEON, KOLODIZNER EFIM, LIBERMAN HADAS, BAR YANIV, KUTNER ASAF, CHER IGOR, LEVY SHAY
Format Patent
LanguageEnglish
Published 28.11.2013
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TELEPHONIC COMMUNICATION
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Summary:A method of providing robust call center operation for an organization, based on a first data center with computerized components that provide service to the call center, including, receiving at a failover manager having a processor and memory, notification from a user to shut down components of the first data center providing service to the call center, shutting down or verifying non-functionality of the components of the first data center providing service to the call center, activating similar components from a second data center to replace functionality of the first data center, wherein the components of the first data center and the second data center are connected over a network, and updating references of the call center to access the components from the second data center instead of the components from the first data center.
Bibliography:Application Number: US201213479292