Techniques for Customer Relationship Management

Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk cal...

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Bibliographic Details
Main Authors MCDERMOTT ADRIAN PETER, YAN STEVEN KAI-MAN, HSU HENRY, THENGUMOOTTIL SHAJITH CHACKO
Format Patent
LanguageEnglish
Published 27.06.2013
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRIC DIGITAL DATA PROCESSING
ELECTRICITY
PHYSICS
TELEPHONIC COMMUNICATION
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Summary:Techniques for improving customer relationship management are disclosed. The techniques may be realized via a call processing system that may efficiently rout an incoming call to an agent of a call center. Also, the call processing system may provision a telephone number to a web-based help desk call center. Further, the call processing system may include a communication framework enabling a communication between a plurality of browser windows and a local storage medium.
Bibliography:Application Number: US201213610771