METHOD AND SYSTEM FOR REMOTE DIAGNOSTICS

• Main Authors: KATZ HAGAY, BYCHKOV EYAL, SHERMAN ITAY
• Format: Patent
• Language: English
• Published: 31.01.2013
• Subjects: CALCULATING; CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION ANDCOMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION ANDCOMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THIR OWNENERGY USE; COMPUTING; COUNTING; ELECTRIC DIGITAL DATA PROCESSING; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; PHYSICS; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS; TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINSTCLIMATE CHANGE

Diagnostic apparatus for computers, including a diagnoser that connects to a PC, including an SD connector for connecting the diagnoser to an SD port of a PC, a storage medium for storing diagnostic program code that automatically runs on the PC via the SD connector, in response to connecting the diagnoser to the SD port of the PC, wherein the diagnostic program code performs specific diagnostic tests on the PC in response to input instructions, and generates test results as output, a modem for receiving input instructions from a remote online help-desk facility, specifying which diagnostic tests the diagnostic program code should perform on the PC, and for transmitting the test results to the help-desk facility, and a processor for controlling the storage medium and the modem.