Method for Negotiating Information Technology Service Processes

• Main Authors: SAHOO RAMENDRA K, SHAIKH ANEES A
• Format: Patent
• Language: English
• Published: 09.08.2012
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

Techniques for establishing a performance metric are provided for facilitating a negotiation between a provider and a user. The techniques include the following steps. Resource utilization is calculated, wherein resource utilization comprises system capacity utilized for executing a task. Work lost is calculated, wherein work lost comprises an amount of work lost as a result of a potential failure. Quality of service (QoS) is calculated, wherein QoS comprises a probability of success for executing the task by a deadline. User behavior is calculated, wherein user behavior comprises an amount of risk that the user is willing to accept. Also the calculated resource utilization, work lost, QoS and user behavior are used to establish a performance metric, wherein the performance metric facilitates a negotiation between a provider and a user.