SYSTEMS AND METHODS FOR CUSTOMER ALLOCATION

Systems and methods for allocating customers to agents. Customer information is received from customers that contains characteristics about the customers. The customer information may be stored in a database. Agent information is stored in a database and contains caller conversion success profiles f...

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Bibliographic Details
Main Authors CURTIS CHRISTOPHER PAUL, MCNEILL STUART CLIFFORD
Format Patent
LanguageEnglish
Published 14.07.2011
Subjects
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Summary:Systems and methods for allocating customers to agents. Customer information is received from customers that contains characteristics about the customers. The customer information may be stored in a database. Agent information is stored in a database and contains caller conversion success profiles for the agents. The caller conversion success profiles contain information regarding an agents ability to perform with customers having certain characteristics.
Bibliography:Application Number: US20100685978