METHOD FOR NEGOTIATING INFORMATION TECHNOLOGY SERVICE PROCESSES

• Main Authors: SHAIKH ANNES A, SAHOO RAMENDRA K
• Format: Patent
• Language: English
• Published: 15.10.2009
• Subjects: CALCULATING; COMPUTING; COUNTING; DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES; PHYSICS; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR

Techniques for negotiating an agreement between a provider and a user are provided. The techniques include obtaining at least one of one or more forecasting techniques, one or more analogous agreements and one or more strategies, using the at least one of one or more forecasting techniques, one or more analogous agreements and one or more strategies to calculate a probability that a service can be completed by a deadline, and between the provider and the user, using the calculated probability to negotiate a desired level of balance between service quality, service level agreement and a delivery guarantee. Techniques are also provided for establishing a performance metric.