METHOD FOR NEGOTIATING INFORMATION TECHNOLOGY SERVICE PROCESSES
Techniques for negotiating an agreement between a provider and a user are provided. The techniques include obtaining at least one of one or more forecasting techniques, one or more analogous agreements and one or more strategies, using the at least one of one or more forecasting techniques, one or m...
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Main Authors | , |
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Format | Patent |
Language | English |
Published |
15.10.2009
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Subjects | |
Online Access | Get full text |
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Summary: | Techniques for negotiating an agreement between a provider and a user are provided. The techniques include obtaining at least one of one or more forecasting techniques, one or more analogous agreements and one or more strategies, using the at least one of one or more forecasting techniques, one or more analogous agreements and one or more strategies to calculate a probability that a service can be completed by a deadline, and between the provider and the user, using the calculated probability to negotiate a desired level of balance between service quality, service level agreement and a delivery guarantee. Techniques are also provided for establishing a performance metric. |
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Bibliography: | Application Number: US20080099820 |