SYSTEM AND METHOD FOR INTERACTION OF A MOBILE STATION WITH AN INTERACTIVE VOICE RESPONSE SYSTEM

A communication session is established between a mobile station ( 102 ) and an interactive voice response (IVR) system ( 106 ). One or more menu options in a speech form are received at the mobile station ( 102 ). The mobile station ( 102 ) converts these menu options from the speech form to a displ...

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Bibliographic Details
Main Authors MATHEWS AJIT, VAN DER ZAAG BERT
Format Patent
LanguageEnglish
Published 14.02.2008
Subjects
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
SELECTING
TELEPHONIC COMMUNICATION
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Summary:A communication session is established between a mobile station ( 102 ) and an interactive voice response (IVR) system ( 106 ). One or more menu options in a speech form are received at the mobile station ( 102 ). The mobile station ( 102 ) converts these menu options from the speech form to a displayable form. A stored menu at the mobile station ( 102 ) is updated with the displayable form. The updated menu may then be presented to the user. The menu options reflected in the displayable form may be stored in at the mobile station ( 102 ) and/or at external devices that may or may not be associated with the IVR system ( 106 ).
Bibliography:Application Number: US20060427026