Predictive help method, system and program product for software systems

Under the present invention, a sequence of actions made by a user in operating a software system is tracked. Upon request by the user, predictive help is given based on the sequence of actions. In a typical embodiment, the predictive help is contained in a knowledge base, which is initially built du...

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Bibliographic Details
Main Authors STURGEON MARY E, BIAZETTI ANA C, RAMAKRISHNAN RADHIKA, LOGUE SEAN P
Format Patent
LanguageEnglish
Published 16.02.2006
Subjects
CALCULATING
COMPUTING
COUNTING
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
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Summary:Under the present invention, a sequence of actions made by a user in operating a software system is tracked. Upon request by the user, predictive help is given based on the sequence of actions. In a typical embodiment, the predictive help is contained in a knowledge base, which is initially built during development of the software system. Specifically, the knowledge base is populated based on sequences of actions by other users as they operate the software system during its development. Moreover, the knowledge base can be updated after release of the software system as the user operates the system. To this extent, the knowledge base will "learn" the patterns of the user, and the predictive help will be continually tailored based thereon.
Bibliography:Application Number: US20040916651